Shipping policy
1. Order Processing
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Processing Time: Orders are processed within 2–4 business days (excluding weekends and holidays) after receiving your order confirmation email. You’ll receive another notification when your order has shipped.
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Order Modifications: Once an order is placed, we cannot guarantee changes or cancellations. Please contact us immediately at shopandaru@gmail.com
2. Shipping Rates and Estimates
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We offer a standard shipping option.
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Shipping charges for your order will be calculated and displayed at checkout.
| Shipping Option | Estimated Delivery Time | Cost |
|---|---|---|
| Standard Shipping | 3–5 business days | £4.95 or Free UK Shipping on orders over £100 |
| Express Shipping | N/A | N/A |
Note: Delivery times may vary depending on your location and external factors such as holidays or carrier delays.
3. International Shipping
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We currently ship to the United States and Bali/Indonesia, with wider international shipping coming soon. Please note that customs duties, taxes, and import fees are the responsibility of the customer. Once your order has been dispatched, you will receive a confirmation email with tracking details.
| Shipping Option | Estimated Delivery Time | Cost |
|---|---|---|
| Standard Shipping US | 5–8 business days | $34.40 or Free Shipping on orders over $170 |
| Standard Shipping Bali | 5-8 business days | IDR 70,000 |
4. Shipment Tracking
Once your order ships, you’ll receive an email with tracking information. You can track your package using the link provided.
5. Lost or Damaged Packages
We are not responsible for packages lost or damaged in transit. If your order arrives damaged or goes missing, please contact the shipping carrier directly. However, we’re happy to assist in resolving issues where possible.
6. Questions?
If you have any questions about your order or shipping, please contact us at:
📧 Email: shopandaru@gmail.com